Specializing in advanced composite applications for the O&P Industry

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Product Warranty

FlexorBand AFO, Lateral Strut AFO, Posterior Lateral Strut AFO, Spiral AFO, Hybrid Medial Strut AFOs (Standard Calf, Anterior Shell, Posterior Calf), Partial Foot - TMA
Custom Composite Mfg, Inc warranties the FlexorBand AFO, Lateral Strut AFO, Posterior Lateral Strut AFO, Spiral AFO, Hybrid Medial Strut AFOs and Partial Foot - TMA from defects in materials and workmanship for a period of 6 months from the date of manufacture. During the first 6 months a free replacement will be issued for the defective AFO upon its return and inspection of defect. One free replacement will be issued in a calendar year per patient using the original mold. From 7 to 12 months a prorated warranty will be used and reimbursement will be adjusted accordingly. Skin contact parts (foam and straps) are warranted from defect in materials and workmanship for 30 days from the date of manufacture.

Solid Ankle Posterior AFO, Solid Ankle Anterior Medial AFO, Partial Foot Prosthesis
Custom Composite Mfg, Inc warranties the Solid Ankle Posterior AFO, Solid Ankle Anterior Medial AFO and Partial Foot Prosthesis from defects in materials and workmanship for a period of 1 year from the date of manufacture. During the period of 1 year a free replacement will be issued for the defective brace upon its return and inspection of defect. One free replacement will be issued in a calendar year per patient using the original mold. Skin contact parts (foam and straps) are warranted from defect in materials and workmanship for 30 days from the date of manufacture.

Carbon Footplates
Custom Composite Mfg, Inc warranties Carbon Footplates from defect in materials and workmanship for a period of 1 year from the date of shipping.

Guarantee of Fit and Satisfaction

With all custom made devices, a large part of the quality of the fit is dependent upon the cast that is received. AFO Casting Instructions are provided for each custom product and should be adhered to. In the event of a poor fitting brace or prosthetic component, the practitioner should call Custom Composite Mfg, Inc at 866-273-2230 to discuss the problem. If the fitting problem can not be resolved and requires a new product to be fabricated, this is only allowed with in the first 30 days and is also dependent upon the return of the original product. After the first 30 days, return of custom products is not permitted for reasons of poor fit.

Return Policy

Upon receipt of a product, the provider shall inspect it to ensure that it meets the requirements set forth in the order. If the product does not meet the order requirements, the provider must call Custom Composite Mfg, Inc at 866-273-2230. Prior to returning a product for any reason, the provider is required to obtain a Return Materials Authorization (RMA) number from Custom Composite Mfg, Inc. Return the product, along with the patient’s name and RMA. Final acceptance of all returned items remains the discretion of Custom Composite Mfg, Inc.

Single Patient User Policy

As a condition of the sale of any Custom Composite Mfg, Inc product, the orthosis is restricted to a “Single User Only” by the originally fitted patient in order to protect the care provider and the patient against potentially adverse consequences of the infectious disease transmission, material instability in adapting to the configuration of the original user and/or decrease in orthotic therapy. Any express or implied warranties are voided if an attempt is made to reuse the orthosis. Additionally, a license of right to use under any relevant patents pertaining to the orthosis is terminated with the cessation of use by the original patient.

 

   

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